If you are experiencing a water or wastewater emergency, please contact your wholesaler as soon as possible. This can include, but is not limited to, loss of water, poor pressure, taste or odour issues, sewer flooding, burst main or leakage in the road or pavement.
Between 9am-5pm Monday to Friday, you can contact The Water Retail Company on 020 3808 6608 (option 9) to report any issue and we will make the wholesaler aware. Outside of these hours, please contact your wholesaler directly on one of the numbers listed below.
| Wholesaler | Emergency Number |
| Affinity Water | 0345 357 2407 |
| Anglian Water | 0345 714 5145 |
| Bournemouth Water | 0120 259 0059 |
| Bristol Water | 0345 702 3797 |
| Cambridge Water | 0122 370 6050 |
| Essex & Suffolk Water | 0345 782 0999 |
| Hartlepool Water | 0345 714 5145 |
| Northumbrian Water | 0345 717 1100 |
| Portsmouth Water | 0239 247 7999 |
| Scottish Water | 0800 077 8778 |
| Severn Trent Water | 0800 783 4444 |
| South East Water | 0333 000 0365 |
| Southern Water | 0330 303 0368 |
| South Staffs Water | 0800 389 1011 |
| South West Water | 0344 346 2020 |
| Sutton & East Surrey Water | 0173 7772 000 |
| Thames Water | 0800 316 9800 |
| United Utilities | 0345 672 3723 |
| Wessex Water | 0345 600 4600 |
| Yorkshire Water | 0345 124 2424 |
